the questions people ask.

Yes, within 24 hours of ordering. After that it may already be in production, so get in touch as soon as you can and we will do what we can.

Yes, straight after you order. If it has not arrived, check your spam folder — and if the address was wrong, email support@sugarteddy.example and we will fix it.

One code per order.

Made in 2–3 days, express-shipped in 3–5 — most orders arrive within the week. That is 2–3 business days to make, then 3–5 business days by express — paper and glass alike.

Paper prints ship rolled in a sturdy tube. Glass ships in a protective box, corner-guarded.

Nothing. Express shipping is free on every order.

Yes, worldwide. Any duties and taxes are covered by us.

Giclée-printed in 12 archival pigment inks on 300gsm matte fine-art paper.

No — paper prints arrive unframed, ready for a frame of your own. Glass needs no frame at all.

4mm tempered safety glass — the same toughened glass used for shower doors — with the art UV-printed on the back, so you view it through the glass: deep colour, glossy surface, no frame needed.

Hidden brackets are included — they sit behind the piece so nothing shows from the front. Screws and anchors are not included, since every wall is different.

Yes — ordinary glass cleaner, like Windex, and a soft cloth.

Yes. Humidity is no problem.

Yes — tempered glass is heat-resistant.

Exactly as shown on the product page.

Painted pieces are: the design retires the moment it's yours, and we cannot print it again, for anyone. Every other custom piece — maps, star charts, star maps, photographs, voice posters — is made to order, just for you.

Only if it arrives damaged or faulty — see Returns.

Voice posters have their own questions and answers — recording, privacy, and the playable tier — on the voice page.

We are sorry. Email photos and your order number to support@sugarteddy.example and we will replace it or refund you, free.

Ready-made wall pieces: yes, within 14 days of delivery. Custom and personalised pieces: only if damaged or faulty. The full policy is on Returns.

Within 24 hours of ordering. After that it is in production.